T&C's

About Us This web site is owned by "Trim Consultancy Limited" trading as 4Us2Play.co.uk who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please use the Contact Us page or use the details below.

Our Contact details:
4Us2Play.co.uk
PO Box 4393
Hornchurch
Essex
RM12 9DQ
United Kingdom

Phone: 08454 634687
Email: sales [at] 4us2play [dot] co [dot] uk
VAT 648 9397 69

Making A Purchase Online Shopping at 4Us2Play.co.uk is secure and simple.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Order by Post
You can also order by post if you would prefer to pay by cheque or postal order. Please send a list of the items or product codes you would like to order or a print-out of the basket screen, along with your name, address (including post code) and telephone number in case there is a problem with your order.

Please make all cheques and postal orders payable to Trim Consultancy Limited.

4Us2Play.co.uk
PO Box 4393
Hornchurch
Essex
RM12 9DQ
United Kingdom

Phone: 08454 634687
Email: sales [at] 4us2play [dot] co [dot] uk

Telephone Ordering - 08454 634687 (09:00-17:00 Monday-Friday)

If you'd rather not place your order online, you can order over the telephone.
Before you call, make a list of all the product codes you would like to order. You only need to read out these codes when ordering over the telephone so nobody will be aware of the nature of your purchase.

Alternatively, you can add items to the basket in the usual way and then call our order line. On the basket page, the product number is shown in brackets after the product name.

Our friendly customer service team are waiting your call.
Shipping And Handling 100% Discretion Assured!
ALL ORDERS are shipped in plain discreet packaging!

UK Delivery

Recorded delivery = £3.45
Next day service = £6.99

European Delivery

Royal Mail International Signed For service = £10.
Delivery Schedule

All orders received before 3pm Monday to Friday will be shipped that day guaranteed. If your order is placed after 3pm it will be shipped the next working day.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All prices displayed are inclusive of VAT
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 08454 634687 (International +44 08454 634687) or fax us on or write to us at PO Box 4393 Hornchurch Essex RM12 9DQ United Kingdom
Privacy Policy 4Us2Play.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy 1. All products that we supply come with a 14 day satisfaction guarantee. If you are unhappy with your purchase for any reason please return it to us within 14 days of receipt and we will offer you a full refund (P&P costs are non refundable) or an exchange for an alternative product.

2. Used products cannot be returned. If they are unused, they must be returned in their original packaging and in the same condition that they were originally sent in. Clothing may be tried for size but must be returned in the original packaging and condition they were sent in. The only exception is lingerie which is non refundable and non exchangeable. All products must be received by us within 14 days from the day you receive your order.

3. Any returned items that we believe have been used or if any of the above conditions are not met we reserve the right to return the goods to you without prior notice. Products that we have supplied in sealed packaging that have been opened are non refundable and non exchangeable.

4. If returning an item should take your order value below the free offer level for postage and packing we then reserve the right to charge you the relevant p&p for that order. Also, reshipping charges apply when a package is returned to us by Royal Mail having been unclaimed. Any package returned to us as 'refused' will be subject to a £5 administration charge. Please refer to our Delivery Page for our full range of delivery charges.

5. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable

6. We are sorry but as stated in the EC Distant Selling Regulations, we cannot accept returns of DVDs if the seal has been opened.